Deliveries and returns

Right of withdrawal for consumers and users:

You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you must notify us at: (Agrobotiga Covides, Carretera Vilafranca a Sant Sadurní, Km 1, 08770 Sant Sadurní d’Anoia, Barcelona, 938 91 10 61, agrobotiga@covides.com) your decision to withdraw from the contract through an unequivocal statement, by sending the attached form (HERE YOU MUST ENTER LINK/LINK TO THE DOCUMENT OF THE FORM IN . PDF FORMAT FOR EXAMPLE), duly completed, to the e-mail address agrobotiga@covides.com.  The user will receive an email acknowledging receipt of the return communication.

We will not accept any exchange or return if we have not previously received any notification.

Consequences of withdrawal

In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us at Agrobotiga Covides, Carretera Vilafranca a Sant Sadurní, Km 1, 08770 Sant Sadurní d’Anoia, Barcelona, without undue delay and, in any event, no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

• The supply of goods made to the specifications of the consumer and user or clearly personalized.
• The supply of goods likely to deteriorate or expire rapidly.
• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• The supply of goods which after delivery and taking into account their nature have been inseparably mixed with other goods.
• The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose actual value depends on market fluctuations beyond the control of the entrepreneur.